INDIA SPONSORSHIP COMMITTEE (ISC)
REQUEST FOR PROPOSAL (RFP)
Outsourcing of Canteen Management at Antar Bharati Balgram, Lonavala

Date of Issue: 05.06.2025

  1. Introduction

India Sponsorship Committee (ISC), a registered NGO, invites proposals from qualified and experienced contractors/agencies to manage the full operations of the Canteen at Antar Bharati Balgram, a Child Care Institution (CCI) located in Lonavala. Antar Bharati Balgram is a residential facility for approximately 100 children and caregiving staff, and is governed by the Juvenile Justice (Care and Protection of Children) Act, 2015.

  1. Scope of Work

The selected contractor shall be responsible for the day-to-day management and uninterrupted operation of the canteen, which includes:

  • Preparation and timely service of three meals daily: breakfast, lunch, and dinner
  • Utmost attention to hygiene and food safety
  • Cleaning of utensils, kitchen, and dining hall after each meal
  • Deployment and supervision of adequate canteen staff and one dedicated Canteen Manager
  • Strict adherence to fire and gas safety protocols
  • Coordination with ISC for grocery stock management (ISC will provide all groceries)
  • Ensuring 365-day non-stop service irrespective of leaves, festivals, or staff emergencies
  • Staff must wear proper uniforms, safety aprons, and protective gear
  1. Compliance Requirements

The contractor must ensure that:

  • All staff submit valid identification issued by the Government of India (e.g., Aadhaar, PAN)
  • All staff sign and adhere to ISC’s Code of Conduct and Child Protection Policy
  • All staff must be non-residential and shall not stay overnight on campus
  • Staff working in the kitchen are never allowed unsupervised interaction with children
  • Contractor is responsible for ensuring the safety of gas, fire, and electrical systems
  • All staff wear uniforms with safety aprons and maintain personal hygiene
  • Medical check-up and police verification of all canteen staff is mandatory
  1. Site Location

Antar Bharati Balgram
INS Shivaji Road, Next to Bhushi Dam,
Kurwande, Lonavala – 410 042, Maharashtra

  1. Eligibility Criteria

The contractor/agency must:

  • Have minimum 3 years of experience in institutional catering or canteen operations for schools, hostels, CCIs, or similar settings
  • Be sensitive to child safety, with working knowledge of the Juvenile Justice Act
  • Possess valid licenses (FSSAI, Labour License, Shop Act, etc.)
  • Demonstrate capacity to ensure uninterrupted service throughout the year
  • Maintain adequate manpower backup to avoid service disruption
  1. Facilities Provided by ISC
  • Kitchen infrastructure and fixed equipment
  • Dining hall premises and furniture
  • Groceries and basic consumables (as per mutually agreed meal plan)
  • Electricity, water and gas supply
  1. Proposal Submission Requirements

Interested contractors should submit a detailed proposal including:

  1. Company profile with relevant experience
  2. Client list, especially in child care or residential institutions
  3. Staff plan including qualifications, roles, uniforms, and rotation plan
  4. Safety, hygiene, and child protection protocols
  5. Financial bid (as per format in Annexure II)
  6. Valid licenses (FSSAI, GST, PAN, Labour License, etc.)
  7. Declaration of ability to operate 365 days/year
  1. Submission Deadline and Contact

Proposals must be submitted in a sealed envelope marked “Proposal for Canteen Management – Antar Bharati Balgram” on or before:

Last Date: 30.06.2025
Time: 11 a.m. to 5 p.m.

Submission Address:
The Project Director
Antar Bharati Balgram
INS Shivaji Road, Next to Bhushi Dam,
Kurwande, Lonavala – 410 042, Maharashtra

For queries:
Email: kiranbedarkar@indiasponsorship.org

 Phone: 99220 12813

  1. Evaluation Criteria

Proposals will be evaluated based on:

  • Relevant experience and performance history
  • Staffing plan and hygiene/safety protocols
  • Cost-effectiveness
  • Compliance with child protection standards
  • References from existing/past clients

Shortlisted applicants may be called for a site visit and personal interaction.

  1. General Terms
  • ISC reserves the right to accept or reject any or all proposals without assigning reasons.
  • The selected agency must sign a formal agreement with ISC and comply with all policies including child safety and conduct.
  • The contract will be awarded initially for one year, renewable based on performance.
  • Any non-compliance with hygiene, safety, or child protection norms will lead to termination.

Issued by:
India Sponsorship Committee

(Registered Trust under the Bombay Public Trust Act)

Mathuradas Estate Building No. 2, 2nd Floor,

Colaba Causeway, Colaba, Mumbai 400 001.